Editing, moving and cancelling a booking
Changing climbers, times and add-ons, and cancelling with or without a refund.
Bookings > All Bookings > View
- 1
Open the booking
Find the booking and press View to open the full record.
- 2
Change the details
Edit climbers, ticket types, add-ons and notes here. The totals recalculate as you change things.
- 3
Move it to another slot
Change the date and time on the booking. Always check the target slot on the calendar first — moving into a full slot overbooks it.
- 4
Cancel
Cancel from the booking record. If money has been taken you'll be asked what to do with it — see 'Refunding a payment'.
- 5
Save
Save the booking and re-check Today's Bookings or the calendar to confirm the change landed where you expected.
Watch out for
- Changing a booking's time to something outside a published slot turns it into an orphaned booking.
- Cancelling does not automatically refund. Check Bookings > Refund Due afterwards.
Related guides
- Fixing orphaned bookings — Bookings that lost their timeslot after the timetable changed.
- Refunding a payment — Full and partial refunds, and where to check they went through.
- Working through refunds due — Bookings where money is owed back to the customer.