Refunding a payment
Full and partial refunds, and where to check they went through.
Payments > All Payments
- 1
Find the original payment
Search Payments > All Payments for the booking, party or order.
- 2
Open it
Open the transaction to see the amount, provider and current state.
- 3
Refund
Process a full or partial refund against that payment. The state becomes Refunded or Part Refunded.
- 4
Card refunds take time
Card refunds go back through the original provider and typically take a few working days to appear on the customer's statement. Tell them that up front.
- 5
Check the list clears
Bookings > Refund Due should no longer show the booking once the refund is complete.
Watch out for
- Always refund against the original payment rather than handing over cash — otherwise the takings won't reconcile.
Related guides
- Working through refunds due — Bookings where money is owed back to the customer.
- Finding a payment — Searching all payments by state, provider and date.