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The more detail you give, the faster we can fix it. Tell us exactly what you did, what you expected and what actually happened — and how urgent it is for your centre right now.

About you

Your name*

Email for the reply*

Centre*

Your rolePhoneOnly used if we need to call you about an urgent issue.

What is happening

Area of the system*

One-line summary*Describe it like a headline, e.g. 'Refund button greyed out on party bookings'.

Full description*What were you trying to do, and what went wrong? Include any error message word for word.

How to repeat it

Step-by-step to reproduceList each click in order, e.g. 1. Bookings → Search. 2. Open booking 12345. 3. Click Refund.

What you expected to happenWhat actually happened

When did it happen?Date and rough time — it helps us find the logs.Booking / order / customer referenceAny reference we can look up. Please don't include card details.Device and browsere.g. Reception PC, Chrome. Or till 2 / iPad.Who is affected?Just you, all staff on shift, or customers too?

How urgent is it?

Critical — centre cannot tradeBookings, tills or entry are down right now and customers are affected.High — a key task is blockedThere is a workaround but it is slow, risky or affects money.Medium — something is wrong but we can work around itAnnoying, incorrect or confusing, but trading continues.Low — question, training or improvementHow do I…? or a suggestion for later.

This is stopping us taking bookings or payments right now.Tick only if customers are being turned away or money cannot be taken.Anything else that could helpWorkarounds you tried, whether it worked before, other staff who saw it, or a link to a screenshot.

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