Fixing orphaned bookings
Bookings that lost their timeslot after the timetable changed.
Bookings > Orphaned Bookings
- 1
Understand what an orphan is
An orphaned booking is one that is no longer connected to a timeslot, usually because slot times or lengths were changed. Example: a booking made for 9:30am when 9:30am no longer exists in that period.
- 2
Check the list regularly
Bookings > Orphaned Bookings lists them all. Check it after every timetable change, and before a busy period.
- 3
Decide for each one
Either change the booking time so it matches a real slot, or mark it as 'Out of hours' if it was deliberately booked outside normal times.
- 4
Out of hours sticks
Once set to Out of hours a booking stays that way and stops appearing as an orphan, unless its time is later changed to match a slot.
Watch out for
- The system flags every unconnected booking as an orphan initially — it cannot tell a deliberate out-of-hours booking from a broken one. That is why the list may look alarming the first time you open it.
Related guides
- Slot schedule and capacity — Setting which slots run, at what time and for how many climbers.
- Editing, moving and cancelling a booking — Changing climbers, times and add-ons, and cancelling with or without a refund.