Card terminal transactions that didn't complete

What to do when the terminal hangs mid-payment.

Payments > Windcave HIT Incomplete

1. 1

   Open the list

   Payments > Windcave HIT Incomplete shows terminal transactions the system started but never got a final answer for, with type, payable, amount, state, who created it and when it was last checked.

2. 2

   Normal state

   It should read 'None Found'. Anything sitting here needs looking at.

3. 3

   Check the terminal

   Compare against the terminal's own receipt or report before doing anything — the customer may or may not have been charged.

4. 4

   Resolve

   If they were charged, mark the booking paid. If not, take the payment again. When in doubt escalate rather than charging twice.