Finding a booking

Searching All Bookings by reference, name, email, type, date or status.

Bookings > All Bookings

  1. 1

    Open All Bookings

    Bookings > All Bookings gives you the full search form above the results table.

  2. 2

    Search on what you know

    Fill in any combination of Booking Reference, First Name, Last Name or Email Address. One field is usually enough.

  3. 3

    Narrow it down

    Booking Type filters to All Bookings, Clip 'n Climb or Parties. Booking Date Range defaults to roughly the next month, so widen it if you are looking for something in the past.

  4. 4

    Filter by status

    Tick the statuses you need: Processing, Credit Card, Offline Payment, Advanced Booking, Payment Failed or Confirmed.

  5. 5

    Search or export

    Press Search for on-screen results, or View Report to pull the same results out as a report.

Watch out for

  • If a booking seems to be missing, the date range is the usual culprit — it does not default to 'all time'.

Related guides

Read the FAQ