Clearing open and unpaid orders
Making sure nothing is left open at the end of the day.
EPOS > Open/Unpaid Orders
- 1
Check at close
EPOS > Open/Unpaid Orders lists every order still open or with a balance, with the total, paid amount and balance. It should read 'No Open/Unpaid EPOS Orders found' at the end of the day.
- 2
Open each order
Take the outstanding payment, or void the order if it was created in error.
- 3
Search older orders
EPOS > Orders searches all orders by Query and Date Range, and filters by Order State (Draft, Open, Closed, Completed, Pending Deliverables, Void) and Payment State (Unpaid, Part Paid, Overpaid, Paid, Part Refunded, Refunded, Void).
Watch out for
- Orders left Open distort the day's takings on the dashboard. Clear them before cashing up.
Related guides
- Taking an order on the till — Creating, finding and completing EPOS orders.
- Finding a payment — Searching all payments by state, provider and date.