Receipt printers (CloudPRNT)

When the reception or café till stops printing.

Settings > CloudPRNT

  1. 1

    Open CloudPRNT

    Settings > CloudPRNT has a Settings tab (Enabled?, API Key, Path, Webhook URL) and a Job List, plus the registered Devices — Reception Till and Cafe Till — each with a path and access ID.

  2. 2

    Check the job list

    If a receipt didn't print, look at Job List first. Jobs stacking up usually means the printer is offline, out of paper or off the network.

  3. 3

    Refresh devices

    Use 'Update devices from CloudPRNT queue' after a printer has been swapped or reconnected.

  4. 4

    Templates

    Receipt Templates control the layout for Gift Card, Clip 'n Climb and EPOS Order receipts. View to edit one; 'Initialise templates' restores the defaults.

Watch out for

  • Try the simple things first — paper, power, network cable — before changing any CloudPRNT setting.

Related guides

Read the FAQ