Receipt printers (CloudPRNT)
When the reception or café till stops printing.
Settings > CloudPRNT
- 1
Open CloudPRNT
Settings > CloudPRNT has a Settings tab (Enabled?, API Key, Path, Webhook URL) and a Job List, plus the registered Devices — Reception Till and Cafe Till — each with a path and access ID.
- 2
Check the job list
If a receipt didn't print, look at Job List first. Jobs stacking up usually means the printer is offline, out of paper or off the network.
- 3
Refresh devices
Use 'Update devices from CloudPRNT queue' after a printer has been swapped or reconnected.
- 4
Templates
Receipt Templates control the layout for Gift Card, Clip 'n Climb and EPOS Order receipts. View to edit one; 'Initialise templates' restores the defaults.
Watch out for
- Try the simple things first — paper, power, network cable — before changing any CloudPRNT setting.
Related guides
- Taking an order on the till — Creating, finding and completing EPOS orders.